We respond to all emails within 48-72 business hours! Our customer service hours are 8am-3pm MT, Monday-Friday.

Please allow extra time for a response over weekends and holidays.

Baltic Børn 

<p>If a new size or item is needed, the items cannot be immediately exchanged. In that case, please create an exchange within our returns portal&#xA0;<a href="https://balticborn.com/apps/returns" target="_blank" rel="noopener noreferrer">here</a>. You will receive an email when the new item is ready (usually within 24 hours).</p>

If a new size or item is needed, the items cannot be immediately exchanged. In that case, please create an exchange within our returns portal here. You will receive an email when the new item is ready (usually within 24 hours).

Can I exchange in person?

New Storefront!

How does Baltic Born select which items they will sell?

Are Baltic Born’s products ethically sourced?

Do you use standard size chart?

How do I know what size is right for me?

Can I buy extra fabric?

How do I care for my product?

Why are my pockets sewn shut?

Can I request custom sizing?

Can I provide my color codes?

My dress arrived with loose strings is this normal?

Where are your products from?

About Our Products

What payment methods do you accept?

How do I modify/cancel an order?

Can I change my payment method once my order is placed?

What if I need to change my billing information?

The item I purchased is damaged or has a defect. What should I do?

What if an item I ordered is missing, what should I do?

Orders & Payment

Do you offer price adjustments?

How do I redeem my loyalty points?

Can I reuse my discount code?

Can I stack my rewards and a general discount code I have?

Can I get my points back if I return?

I forgot to redeem my points can you do this for me?

I already redeemed my points but lost my code.

Do I get the same discount when I exchange?

Can I apply a new discount code toward my exchange?

Spend $125, Get a Free Gift

Discounts, Rewards, & Promotions

When will my order ship?

How long does shipping take?

How much do you charge for shipping?

What if my express shipping is delayed?

What countries do you ship to?

Where is Baltic Born based and where do you ship from?

Why is express not an option?

What company do you use for shipping?

Shipping & Delivery

What is covered by Package Protection?

How do I add Package Protection to my order?

How long do I wait to submit a claim if I encounter an issue with my purchase?

Package Protection + Return Shipping

Does Baltic Born offer refunds?

What is your refund policy?

Refunds to installment plans

How can I submit a return?

Can I make an exchange?

What is the "Handling Fee" being deducted from my return?

How do I utilize the "Shop Now" option?

Can I make a gift return?

Do you accept in-person return drops offs?

Can I use another discount toward my exchange?

Can I make an edit or cancel my exchange order?

Why am I seeing the option to resell my item on Baltic Reborn?

Do I get my points back if I return?

Do you offer a sustainability option for resell?

Returns & Exchanges

Does store credit expire?

How do I apply store credit to an order?

I forgot to apply my store credit/gift card!

What if I purchased with a payment installment plan?

I can't find my store credit code. What should I do?

Store Credit

Warehouse & Storefront Hours

What is available for purchase in the storefront?

What do I need to pick up my order?

Will I receive an email when my order is ready?

I accidentally chose pick up when I meant to ship

I am not seeing the option to return in store?

Can I use my store credit at the storefront

Do you have items to try on?

What is the best way to reach you?

Do you have a customer service phone number?

Contact Us

Can I exchange in person?Updated a month ago