Baltic Børn 

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Whether you are picking up for yourself or a friend, you will need to show the order confirmation email to pick up the order!

What do I need to pick up my order?

New Storefront!

How does Baltic Born select which items they will sell?

Are Baltic Born’s products ethically sourced?

Can I buy extra fabric?

How do I care for my dress?

Why are my pockets sewn shut?

Can I request custom sizing?

Can I provide my color codes?

My dress arrived with loose strings is this normal?

About Our Products

What payment methods do you accept?

How do I modify/cancel an order?

Can I change my payment method once my order is placed?

What if I need to change my billing information?

The item I purchased is damaged or has a defect. What should I do?

What if an item I ordered is missing, what should I do?

Orders & Payment

When will my order ship?

How long does shipping take?

How much do you charge for shipping?

What if my express shipping is delayed?

What countries do you ship to?

Where is Baltic Born based and where do you ship from?

Why is express not an option?

What company do you use for shipping?

Shipping & Delivery

What is covered by Package Protection?

How do I add Package Protection to my order?

How long do I wait to submit a claim if I encounter an issue with my purchase?

Free Return Shipping + Package Protection

What is your return policy?

How can I submit a return?

Can I make an exchange?

Can I make a gift return?

Do you accept in-person return drops offs?

Does Baltic Born offer refunds?

Can I use another discount toward my exchange?

Do I get the same discount when I exchange?

Returns for store credit & Exchanges

Does store credit expire?

How do I apply store credit to an order?

I forgot to apply my store credit/gift card!

What if I purchased with a payment installment plan?

Store Credit

What is the best way to reach you?

Do you have a customer service phone number?

Contact Us

Storefront Hours

What is available for purchase in the storefront?

Will I receive an email when my order is ready?

I accidentally chose pick up when I meant to ship

I am not seeing the option to return in store?

Can I use my store credit at the storefront

What do I need to pick up my order?Updated 10 days ago