Baltic Børn 

<p>Due to processing time frames, Instant Exchanges cannot be canceled or changed. If the original purchased item is not returned you will be charged the full amount for that item. If you would like to return the item you exchanged for please start a separate return through our return portal.</p>

Due to processing time frames, Instant Exchanges cannot be canceled or changed. If the original purchased item is not returned you will be charged the full amount for that item. If you would like to return the item you exchanged for please start a se

Can I make an edit or cancel my exchange order?

Returns for store credit & Exchanges

How does Baltic Born select which items they will sell?

Are Baltic Born’s products ethically sourced?

Do you use standard size chart?

How do I know what size is right for me?

Can I buy extra fabric?

How do I care for my dress?

Why are my pockets sewn shut?

Can I request custom sizing?

Can I provide my color codes?

My dress arrived with loose strings is this normal?

About Our Products

What payment methods do you accept?

How do I modify/cancel an order?

Can I change my payment method once my order is placed?

What if I need to change my billing information?

The item I purchased is damaged or has a defect. What should I do?

What if an item I ordered is missing, what should I do?

Orders & Payment

When will my order ship?

How long does shipping take?

How much do you charge for shipping?

What if my express shipping is delayed?

What countries do you ship to?

Where is Baltic Born based and where do you ship from?

Why is express not an option?

What company do you use for shipping?

Shipping & Delivery

What is covered by Package Protection?

How do I add Package Protection to my order?

How long do I wait to submit a claim if I encounter an issue with my purchase?

Free Return Shipping + Package Protection

What is your return policy?

Does Baltic Born offer refunds?

How can I submit a return?

Can I make an exchange?

How do I utilize the "Shop Now" option?

Can I make a gift return?

Do you accept in-person return drops offs?

Can I use another discount toward my exchange?

Do I get the same discount when I exchange?

Does store credit expire?

How do I apply store credit to an order?

I forgot to apply my store credit/gift card!

What if I purchased with a payment installment plan?

I can't find my store credit code. What should I do?

Store Credit

Storefront Hours

What is available for purchase in the storefront?

Will I receive an email when my order is ready?

I accidentally chose pick up when I meant to ship

I am not seeing the option to return in store?

Can I use my store credit at the storefront

What do I need to pick up my order?

New Storefront!

What is the best way to reach you?

Do you have a customer service phone number?

Contact Us

Can I make an edit or cancel my exchange order?Updated 8 days ago