We ONLY offer STORE CREDIT for returned items and DO NOT issue refunds to the original method of payment. Customers have 30 days from the time of delivery to return item(s) and any items marked as "FINAL SALE" are NOT eligible for return or exchange,
To start a return, please click HERE.
You'll have the option to either selected the same style and color just a different size or "shop now" with your credit. With exchanges, your new exchange order is placed immediately. This helps you get your items faster and guarantees that your item
To request a gift return, please follow this link here:https://balticborn.com/apps/returns to get started. From there select "Return a Gift". You will need the email/ zip code and order number/ tracking number from the original purchaser. If you do n
Please use the free return label to return your items. At this time we are unable to accept in person drop-offs.
No, we do not offer refunds. All qualifying returns within the United States will receive free return shipping, and will be issued store credit.
No, discount codes can not be used towards exchange orders.
The only time a discount carries over on an exchange is when you are selecting the same item and color, but a different size. If you choose to "shop now" or return for store credit, the original discount code cannot be applied to a new order.