Returns & Exchanges
Does Baltic Born offer refunds?
Yes, for orders placed after1/01/2026 refunds to original payments can be requested within 14 days of the orders delivery date. *Handling fees apply to all refunds
What is your refund policy?
Orders purchased on or after January 1, 2026: Items can be returned within 14 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligi
Refunds to installment plans
When a purchase using an installment plan such as Shop Pay, Klarna or Affirm, our returns portal will automatically set up the return to be refunded to original payment. Once the refund is issued, this should reflect back within 10 business days (but
How can I submit a return?
To initiate a return or exchange, please follow this link to our Returns Portal. Enter your order number and zip code. From there, you will select the item(s) you’d like to return or exchange and choose your preferred return method. Once you've compl
Can I make an exchange?
You'll have the option to either selected the same style and color just a different size, a standard exchange, or "shop now" with your credit. With instant exchanges, your new exchange order is placed immediately. This helps you get your items faster
What is the "Handling Fee" being deducted from my return?
-All returns are subject to a $10 (for US orders, cost of label for Canada) return label fee unless “Free Return Shipping & Package Protection” was purchased on the initial order. This amount will be deducted from your store credit or refund amount.
How do I utilize the "Shop Now" option?
To utilize the "Shop Now" bonus credits, please visit our Returns Portal and set up a return for the item(s) you're wanting to return to us and let us know a little bit about why. From there, please select "Shop Now... & get free shipping on your new
Can I make a gift return?
To request a gift return, please follow this link here:https://balticborn.com/apps/returns to get started. From there select "Return a Gift". You will need the email/ zip code and order number/ tracking number from the original purchaser. If you do n
Do you accept in-person return drops offs?
Yes! If you are local to the Utah County area, there is an option for pick up for store credit returns. Unfortunatley, this is not an option for exchanges.
Can I use another discount toward my exchange?
No, discount codes can not be used towards exchange orders. The only time a discount carries over on an exchange is when you are selecting the same item and color, but a different size.
Do I get the same discount when I exchange?
The only time a discount carries over on an exchange is when you are selecting the same item and color, but a different size. If you choose to "shop now" or return for store credit, the original discount code cannot be applied to a new order.
Can I make an edit or cancel my exchange order?
Due to processing time frames, Instant Exchanges cannot be canceled or changed. If the original purchased item is not returned you will be charged the full amount for that item. If you would like to return the item you exchanged for please start a se
Why am I seeing the option to sell on Poshmark?
Missed the 14 day return window? We've partnered with Loop and Poshmark to make it easier than ever to give your item a second life and earn cash. When you select the "Resell on Poshmark" button next to your item, we'll help pre-populate the Poshmark
Do I get my points back if I return?
When points are redeemed for a discount on an order, it works similarly to any other discount offered at our store applied during the checkout process. This means the discount, once applied, is for one-time use only. If the order is returned, the rew