What if an item I ordered is missing, what should I do?Updated 10 days ago

If you are missing an item, here are a few easy steps you need to follow. Any order discrepancies must be reported within 14 calendar days of delivery for standard shipping orders or 7 days for order shipped with express:

To start a claim please email [email protected]. To help with the process we scan that you include photos of everything you received including the outer packaging.

From there, the claim will be reviewed by a member of our team.

All missing-item claims are reviewed by our team to determine whether the issue was a warehouse error or occurred during shipping, regardless of whether Package Protection was purchased.