Rest assured that your goods are covered! By paying for package protection on your order is safeguarded in the case that the package is lost, damaged, or stolen. This also makes you eligible for free return shipping. If you don't opt to pay the packa

Rest assured that your goods are covered! By paying for package protection on your order is safeguarded in the case that the package is lost, damaged, or stolen. This also makes you eligible for free return shipping. If you don&apos;t opt to pay the package protection fee, you can still do a return, but you may be responsible for the cost of the handling fee. Additionally, Baltic Born may not be liable for any lost, damaged or stolen packages. Store policies may exclude certain items from this service, such as items that are final sale. All returns for refunds are subject to restocking fees.

What is covered by Package Protection?

As a company, we do not purchase warranties with the carrier, instead we offer a shipping warranty at checkout. When you are ready to place your order simply select to check out with "Protected checkout".

As a company, we do not purchase warranties with the carrier, instead we offer a shipping warranty at checkout. When you are ready to place your order simply select to check out with &quot;Protected checkout&quot;.&#xA0;<img src="https://attachments.gorgias.help/Oro0V7LWrrv29d83/hc/3dBwk7WLdqxNZ9mO/2025092415-3977a028-8040-498d-8723-c5e0e10ec0a8-screenshot%202025-09-24%20094522.jpg" style="width: 300px;" class="fr-fic fr-dib">

How do I add Package Protection to my order?

If your package was marked as delivered but has not arrived (OR is stuck in transit with no updates): Please reach out to the shipping carrier and/or your local post office for more detailed information about delivery. If they do not have any info fo

If your package was marked as delivered but has not arrived (OR is stuck in transit with no updates): Please reach out to the shipping carrier and/or your local post office for more detailed information about delivery. If they do not have any info for you, and if you have still not received your package after 6 business days of it being marked as &quot;delivered,&quot;&#xA0; or at least 10 days from the most recent carrier update, please reach out to hello@balticborn.com. You must start a claim regarding this issue within 30 days of your package being marked as delivered (or the last tracking update). Please be aware once a claim is opened, if we do not receive a response within 30 days the claim will be closed, and we will not be compensating for any missing packages regardless of Package Protection.Free Return Shipping + Package Protection is not available for customers outside of the US.

How long do I wait to submit a claim if I encounter an issue with my purchase?

Baltic Børn 

Free Return Shipping + Package Protection

How does Baltic Born select which items they will sell?

Are Baltic Born’s products ethically sourced?

Do you use standard size chart?

How do I know what size is right for me?

Can I buy extra fabric?

How do I care for my product?

Why are my pockets sewn shut?

Can I request custom sizing?

Can I provide my color codes?

My dress arrived with loose strings is this normal?

About Our Products

What payment methods do you accept?

How do I modify/cancel an order?

Can I change my payment method once my order is placed?

What if I need to change my billing information?

The item I purchased is damaged or has a defect. What should I do?

What if an item I ordered is missing, what should I do?

Orders & Payment

Do you offer price adjustments?

How do I redeem my loyalty points?

Can I reuse my discount code?

Can I stack my rewards and a general discount code I have?

Can I get my points back if I return?

I forgot to redeem my points can you do this for me?

I already redeemed my points but lost my code.

Do I get the same discount when I exchange?

Can I apply a new discount code toward my exchange?

Spend $125, Get a Free Gift

Discounts, Rewards, & Promotions

When will my order ship?

How long does shipping take?

How much do you charge for shipping?

What if my express shipping is delayed?

What countries do you ship to?

Where is Baltic Born based and where do you ship from?

Why is express not an option?

What company do you use for shipping?

Shipping & Delivery

Does Baltic Born offer refunds?

What is your refund policy?

Refunds to installment plans

How can I submit a return?

Can I make an exchange?

What is the "Handling Fee" being deducted from my return?

How do I utilize the "Shop Now" option?

Can I make a gift return?

Do you accept in-person return drops offs?

Can I use another discount toward my exchange?

Can I make an edit or cancel my exchange order?

Why am I seeing the option to sell on Poshmark?

Do I get my points back if I return?

Returns & Exchanges

Does store credit expire?

How do I apply store credit to an order?

I forgot to apply my store credit/gift card!

What if I purchased with a payment installment plan?

I can't find my store credit code. What should I do?

Store Credit

Warehouse & Storefront Hours

What is available for purchase in the storefront?

What do I need to pick up my order?

Will I receive an email when my order is ready?

I accidentally chose pick up when I meant to ship

I am not seeing the option to return in store?

Can I use my store credit at the storefront

New Storefront!

What is the best way to reach you?

Do you have a customer service phone number?

Contact Us